Refund Policy

1. Overview

This Refund Policy explains how refund requests, cancellations and consumer rights are handled for Domus subscriptions.

Domus is operated by Breathe Technology d.o.o., company registration number / matični broj 22147781, PIB 115366147, with its registered office / headquarters at Luke Ćelovića Trebinjca 40, 11102 Belgrade (Savski Venac), Serbia.

Domus uses Paddle for checkout, billing and subscription payments. Paddle may act as Merchant of Record and processes approved refunds through its payment systems.

Nothing in this Refund Policy limits, excludes or restricts any mandatory rights that a consumer may have under applicable law.

2. Free trial

Domus offers a 14-day free trial. Payment details are required to start the trial.

If you cancel before the end of the trial period, you will not be charged for the annual subscription.

If you do not cancel before the trial ends, annual billing begins automatically according to the plan selected.

By starting a free trial, you acknowledge and agree to this automatic conversion to a paid annual subscription unless cancelled before the trial period ends.

3. Annual subscriptions and renewals

Domus subscriptions are billed annually. Unless cancelled before renewal, your subscription may renew automatically according to the selected plan and Paddle checkout terms.

The current Domus plans are:

• Individual: 49 EUR per year
• Investor: 99 EUR per year
• Portfolio: 299 EUR per year

Plan names, features and prices may change from time to time. The price shown at checkout applies to your purchase.

4. Refund eligibility

Nothing in this Refund Policy limits, excludes or restricts any mandatory rights that a consumer may have under applicable law.

Domus offers a 14-day free trial. If you cancel before the end of the trial period, you will not be charged.

Following the trial period, the applicable subscription fee will be charged unless the subscription has been cancelled beforehand.

Except where a refund or other remedy is required by applicable law, subscription charges are generally non-refundable.

Domus may, but is not obliged to, grant a full or partial refund in exceptional circumstances.

Domus may refuse a discretionary refund request where there is evidence of fraud, refund abuse, misuse of Domus, breach of the Terms of Use or other circumstances where a refund is not required by law.

5. How to request a refund or exercise consumer rights

To request a refund or exercise consumer rights, contact support@domusproperty.org or use the Paddle support route shown on your order, checkout confirmation or receipt.

Please include:

• the email address used for purchase;
• the Paddle order or transaction reference, if available;
• the reason for the request;
• the date of purchase or renewal; and
• any information you believe is relevant to your request or consumer rights claim.

We may request additional information where reasonably necessary to review your request.

6. Review and processing

Refund requests are reviewed using the information available from Domus, Paddle and any details you provide.

If a refund is approved, it is processed by Paddle back to the original payment method where possible. Domus does not issue direct refunds outside Paddle.

The time for a refund to appear may depend on Paddle, your bank, card provider or payment method.

7. Cancellation and refunds

Cancelling a subscription prevents future renewals. Cancellation does not automatically create a refund for the current paid period.

If you cancel during the free trial before billing begins, you will not be charged for the annual subscription.

If you cancel after a paid subscription has started, your access may continue until the end of the paid billing period unless otherwise stated by Paddle or required by applicable law.

8. Access after cancellation or inactive subscription

If a subscription ends, expires or is no longer active, Domus may place the account or related records into read-only mode.

In read-only mode, records remain available to view, but new changes, submissions, uploads and updates may be disabled.

Domus does not automatically delete records because a subscription is cancelled, refunded or inactive.

9. Abuse, misuse and fraud

Except where a refund is required by applicable law, we may refuse a refund request where we reasonably believe there has been fraud, refund abuse, misuse of Domus, breach of our Terms of Use or other improper activity.

10. Consumer rights

Nothing in this Refund Policy limits any mandatory consumer rights, statutory withdrawal rights or other legal rights that may apply in your country or region.

Where applicable law gives you mandatory rights that cannot be excluded or limited, those rights continue to apply.

11. Paddle

Paddle's refund process, buyer terms and payment rules may also apply to your purchase. Paddle may use its transaction records to verify eligibility, timing and payment status.

See the Paddle Refund Policy at www.paddle.com/legal/refund-policy and the Paddle Buyer Terms at www.paddle.com/legal/checkout-buyer-terms, linked from the checkout, order confirmation or receipt.

12. Contact

If you have questions about this Refund Policy, a refund request or consumer rights, contact:

Breathe Technology d.o.o.

Luke Ćelovića Trebinjca 40, 11102 Belgrade (Savski Venac), Serbia

PIB: 115366147

Matični broj: 22147781

Email: support@domusproperty.org